[Resolved]  Mebelkart — Assembly of furniture

Address:	Faridabad, Haryana, 121010
Website:	www.mebelkart.com

Dear Support Team

As per the instruction below we have already opened the link and paid Rs.1 for installation of Mebel Kart furniture but unfortunately, I have not received any call so far on my mobile no [protected]. Initially the number mentioned was [protected] (incorrect) but it has been changed by me twice on your Call center number.Furniture is lying in our house from last 3 days but assembly has not been done so far.

Today also I called up at call center but so far my number was not corrected, I finally got a number of some Manager ([protected]) of Mebel kart and assured me that he will confirm within 15 minutes but I am waiting for his 15 minutes to end from last 5 hours now.

This is such a disappointing service which I have experienced from the Mebel Kart. I still have no clue about the assembly of my furniture.

I tried for call center 10 times and experience is horrible as phone pick up time is almost 8 minutes and post discussion they never take any action. I feel that no one is trained enough at call center to respond to the customers responsibly.

I request you to kindly send someone for assembly tomorrow otherwise please take back your furniture and refund the amount immediately.

I would like to avoid legal action against Mebel kart so kindly take the action on time.

Regards

Pragati Vyas
[protected]


From: [protected]@mebelkart.freshdesk.com
Sent: Wed, 08 Jun 2016 11:11:10
To: [protected]@rediffmail.com
Subject: Re: [#63713] Customer requested for the Assembly of the product
Hi Pragati,

Greetings for the day!

We regret for the inconvenience caused to you,

With reference to the Order id- [protected]/91363, the below sent is the installation Link sent for your perusal. We request you to kindly fill the requested information in the Link to confirm the Assembly

https://www.mebelkart.com/installation-services/128427-free-instalation.html

In the case of any further concern on the same, feel free to revert.

Ticket URL : https://support.mebelkart.com/helpdesk/tickets/63713

Thanks & Regards,
Team MebelKart
Visit: http://www.mebelkart.com
support.mebelkart.com|[protected]


On Tue, 7 Jun at 3:18 PM, Vyasgourav wrote:
Greetings for the day!

We regret for the inconvenience caused to you,

With reference to the Order id- [protected]/91363, the below sent is the installation Link sent for your perusal. We request you to kindly fill the requested information in the Link to confirm the Assembly

https://www.mebelkart.com/installation-services/128427-free-instalation.html

Note: Booking of assembly services has to be done from customers end to resist manipulation in the address and contact details and moreover it will help us in avoiding delays.