Medica Super Speciality Hospital — Request for refund of cancellation of cashless amount Rs.13000/- under IP No. 30504, UHID No. MSHK.591854, Patient name: Mr. Manas

Sirs/Madam,

I had been admitted in your hospital on 28.12.2020 for CAG and applied for cashless facility. But due to late approval from HITPA TPA the amount of Rs.13, 000/- (MOP: CASH) was paid by myself at 10.40 a.m. and approval from TPA HITPA came after 4.30 p.m. which is crystal clear from attached Impatient Bill . I therefore requested you to look into the matter and make necessary arrangement so that I can get Rs.13, 000/- either from your end or from TPA HITPA.. In this connection it may be recalled that your billing section confirmed me that they will send cancellation mail to TPA.
In response to my mail dated 11/3/2021 you replied to look my matter on the same day but til date no fruitful result has been made from your end.
Again on 19/3/2021 i mailed to you mentioning therein that considerable time has elapsed I request you to please confirm me cancellation of cashless facility which was not availed by myself
due to late hour approval from TPA M/s. HITPA and entire amount was paid in cash by myself at the time of admission. The amount of Rs.13000/- is lying pending for long time due to non receipt of confirmation of the above from your end. In the mean time HITPA TPA requested you to directly credit the amount to my account and for this they have no objection.
Again I didn't get any response from your side.
Next on the dated 20/4/2021 again I mailed to you that, I have been informed by TPA "HITPA" that they have sent a mail to you requesting you to refund Rs.13000/- (Rupees Thirteen Thousand only) to myself towards cancellation of cashless facility not availed by myself at your Hospital. To keep the goodwill of your Hospital please release the amount at the earliest as the amount is lying pending from December, 2020. TPA has no objection if the amount is directly credited to my account. But til they didn't response,
Finally I mailed to you dated on 22/4/2021 that, In spite of my several request letters you have kept yourself "mum" without keeping little courtesy to refund money to myself.
The situation is going out of control and you have to suffer the consequence of your bad practice. Client having hard earned money
can never give up easily, and, therefore, I warn you that if I do not get my pending money (cashless refund) within 7 days from this
date, legal notice will be served to you/take the help of consumer forum.