[Resolved]  Meru Cabs — Extremely bad coupon service and harassment

Address:

Kolkata, West Bengal

I have attached the screenshots of the ride which I took on 23/1/2014 evening in a Meru cab in Kolkata. My booking ID was 34384777. The first one is the screenshot of the Meru app in Nokia Lumia after my booking. It clearly has the coupon name marked "foryou250" which was accepted by the system during my booking. But the real scenario was very different which is almost equivalent to the English term "fraud". The coupon was not updated in the database. The driver did not accept the coupon. So I called the customer care 3 times. The first two representatives clearly told me "yes, ma'am! The coupon is absolutely valid pay only the extra amount (50 rs)." I did the same. But the driver was not convinced since he hadn't received any confirmation, so we again called the customer care and the representative who picked up this time told me that the offer won't be valid and so I have to pay the full amount without giving any explanations regarding why was my offer not accepted. One representative will say pay only the extra amount, the offer is very much valid and the other representative will say just the opposite thing. The company itself is confused with what they want!! The representatives are inefficient and their statements are contradictory to their fellow mates. On top of that I had to spend 30 minutes in the cab even after reaching my destination just because they lack the basic skills needed to maintain a persistent database! Even after the incident I have been trying to reach them for the exact reason regarding why I had to pay the full amount when I had the coupon accepted while I had booked the cab, but I couldn't reach them. I dropped a mail at their feedback centre but no replies received. Please help.