Metrozip Pune — bus pass

Address:	411033
Website:	www.metrozip.in

I availed a metrozip bus pass for the whole month of june 2018 (Both pickup and drop).
On 1st june i was waiting for the bus at bus stop and bus passed by me i was waving my hands but the driver did not stop the bus i called on their call center number and they said they will transfer my pass to some other day.
However i then cancelled all the passes after 1st june and i saw that after cancellation there was no pass shown for any following day.

Since then i am calling them daily but it says all the routes are busy only today luckily someone picked up the call and he said no refund, no tranfer, no shifting, in short nothing could be done.

I have not received any refund since the passes got cancelled i can no travel in the bus and daily my amount is deducting even if the passes are shown cancelled.

I cancelled passes through their mobile app and now when i am trying to cancell that through their website it is not allowing saying the trip is already cancelled.
Pfa.