Metrozip Pune — the driver didn't stop

Address:

Pune, Maharashtra, 411045

I had booked a bus r16a for two way journey on 11th june. The bus route showed a drop point at blue ridge phase 1 in the app. But it dropped me at infosys circle which is atleast 2.5km away from my drop point. I had to walk all the way my actual drop point. While return journey i was there on the scheduled stop 15 mins early than the scheduled timing (6:33 pm). I waited there for 45 mins and the bus didn't appear at all. The app didn't allow me to reschedule the timings as well. Moreover the track option in the app is useless. It never tracks the bus.

I have booked a bus r06b (Mh14 cw 3226) for
12th of june. I was there on the stop 10 min prior to the scheduled time. The bus came 1/2 an hour late. Moreover it didn't stop for me. I was waiving my hand and the bus driver noticed me stopping the bus but still he didn't stop.

I have attached the snapshot of the bus pass.