Mi Store — complaint : irresponsible customer care

Address:

Mumbai City, Maharashtra, 400012

Hi,

I took mi a2 device which was delivered on 16th oct. But because of heating issue returned the device.
They took mi a2 on 6th nov but till they have not return the mobile. As well as they are not giving from information when mobile will reached on warehouse, when bill get generate. Even they don't had information after 7th nov, where mobile was and on 17th nov they said mobile is in mumbai warehouse only which was expected to deliver bangalore warehouse on 8th nov. I raised many complain in customer care but they are giving incorrect data and false commitment like back-end team contact you in 24 hours, will mail you all update regarding device, bill will generate in 24 hours.
Even when i tried to connect with senior but after putting on hold they disconnected the call and this happened twice
This kind of behavior is not expected from mi. They are not providing information according to customer question, even not ready to help and false commitment. Customer get frustrated but they are repeating same sentences.