[Resolved]  Microsoft (Nokia) — complaint regarding nokia lumia 730

I am registered owner of Nokia handset Lumia 730, having IMEI number :- [protected], the same was purchased from Flipkart on 7th Feb 2015 and received on 16th Feb 2015.
After using it for nearly a months, I started facing some technical issues my handset automatically hangs, cannot do multitasking, poor camera quality, application automatically goes back, sound problem, network problem, overheating, phone hangs during charging, inferior quality material etc.
Thereafter, I immediately filed a complaint on company website on 26th March 2015 with reference number 1-[protected], but there was no response from company side.
On 11th April 2015 :- I again raised the 2nd complaint Reference:1-[protected], also visited the authorized care center “SkyLine, Chinchwad Pune” and submitted my hand set their JOB Sheet number[protected]/150411/042
On 14th April 2015 :- I called care center “SkyLine, Chinchwad Pune” they told me that the handset need to send company’s Chennai center because of following reason:-
• Phone was showing abnormal behavior
• There was some PCB related issue
• There was some Key Shorting
On 18th April 2015:- I again visited the care center “SkyLine, Chinchwad, Pune” they told me that the handset has been dispatched and is yet to reach their Chennai center, it will further take some time, as it’s a serious issue of
• Phone was showing abnormal behavior
• There was some PCB related issue
• There was some Key Shorting
I asked them to give me a report of what they have diagnosed but they denied me to give anything in writing.
Due all this issue I am facing mental as well as physical inconvenience and harassment.
That, the negligent attitude of Nokia Customer Care and Nokia Call Center Executive coupled with the unfair trade practice and the deficiency in their services on their part has caused immense mental and physical inconvenience to me and it seems that you all are just trying to evade your liability of replacing the said defective and poor quality handset.
Till now no one from Nokia Team has contacted me, regarding this issue, while they have claimed twice over mail that their backend team will contact me.
The behavior of your’s clearly reveals the manner in which you take your customers for granted and have no sense of accountability or concern whatsoever towards your customers. The Service thus provided by you all clearly fell Deficient and in fact amount to Cheating and Unfair Trade Practice.


Siddhant Jain
[protected]