Milkbasket — Membership charged but order not delivered

Website:

www.milkbasket.com

I was charged for the membership but my order was not delivered due to address not found. Nobody initiated any order verification, simple went ahead to send me a notification that my address could not be found so they can’t deliver. Then why was I charged for the membership? I requested for my money to be refunded to source as I can’t use the app but customer care was not helpful and did not help me get a call back to speak to someone who could help.
Now my money is stuck in Milkbasket wallet while membership charges have already been deducted, and I can’t even place an order. Milkbasket is holding off my money for no reason. This is not acceptable. This app must be discontinued for causing such inconveniences to the customers.