[Resolved]  Mirraw Online Services — I am complaining about indecent behavior by mirraw

At around 11:30pm here in new zealand today, i received a call from mirraw customer care number on whatsapp and it was a video call. The first call was disconnected after i said hello. Then i received another call few seconds later and there was this guy masturbating and i quickly disconnected. Then this guy called back and disconnected and blocked the number straightaway. I answered this call as i have the 4 orders awaiting from this website and i thought there might be an update. This whole thing was so disturbing and unethical. I don't know how many more clients they are sexually abusing or harassing. This business needs to shut down as there are lot of people complaining about orders not received. And they have no right to sexually abuse their clients who order from them.
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Oct 24, 2019
Complaint marked as Resolved 
Mirraw Online Services customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2019
Mirraw Online Services Customer Care's response
Dear Amritjot,

Greetings from Mirraw.com

We are extremely sorry for the extremely unpleasant and disturbing experience. We are currently conducting an internal investigation with respect to this matter.

Currently, we do not have Whatsapp support active. However it seems that this account was misused by someone. We would contacting you on your phone number for apologising in-person.

It would be very kind of you if you could help us out with any information which may help in tracing this matter.

Once again we are apologize to you for the entire situation.

Regards,
Mirraw Team
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    +91 80 8078 1780
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    252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001
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