Mitsubishi Heavy Industries Ltd — ac 1.2 ton negligence on service and unauthorized charges

Address:

Nagpur, Maharashtra, 441002

Hi,
I have bought mitsubishi ac 1.2 ton in april 2013.in the the early feb 2018 we faced some issues with the ac. We called the technician for servicing and repair if any. He told that the compressor needs to be changed. He took rs. 500/- for the visit. Now as ac was in warranty the replacement of the compressor needs to be done. Its been 25 days we have not received the compressor. I have been calling the mr. Nikhil [protected] of mitsubishi service dept. He is telling me that the complaint has been locked, i have ordered the compressor in the delhi but not received it. I have called on customer care no.[protected] and they gave me mr. Mustaq no. [protected] for service issues. I called him and he again gave me mr. Nikhil no. Again. I have been calling mr. Nikhil regularly but am not getting the replacement. Moreover, he told that although the compressor will be provided by the company under warranty but then also i have to pay rs. 4500/-.
I dont really understand how it is taking almost a month for the replacement.
Also why consumer has to pay 4500/- for the warranty replacement as it is company's responsibility to replace it for free under warranty.

Rahul khatri
[protected]
[protected]@gmail.com