Address from where i have purchased mitsubishi 2 tons split ac model no SRK18CEV-4: -
Ankur 156A, Lenin Sarani, (kamalalaya centre) G-3, 4 kolkata-700 013,
Serial no 125, and vat no- 19371379084,
Subject: - i have purchased the ac at 6th august 2008, from ankur(address above) and water is leaking from the indoor unit. i have contacted my dealer for this purpose and for that he has visited my office six time in eight months to repair it but then also i am facing this problem, and now a days they are not reacting with us properly,
I tried to contact the mitsubishi office where i had my conversation with Mr. Neeraj Gupta, in the no 08040201600 and delhi office in the no 011-43586013 on 1st june 2008 at 11.00 but they have said that they dont have a customer care number so they cant help me.
As an aggrieved consumer you are requested to look to the matter as most urgent
Seeking your kind corporation.
N. R. DESIGN CENTRE PVT LTD,
I have purchased an ac from mitsubishi five months before. now my ac is giving problem and is not working properly. i have contacted my dealers they said that they are going to see to it but they are not responding us properly. after two months only there was a problem in the ac they have checked the ac and make it perfect, but again after 20 days there was a problem. whenever they come to repair the ac they take round about four to five hours to repair which give me problem to run my business because ac is situated in my office only and i have to hang out my work for four to fivr hours. my ac problem is thw water is coming out of the ac. now a days my dealer is also not reacting wih me properly, there is no response, there is no results, i am just damn sufring by taking this company ac. i want to talk to the customer care but there is no customer care number i am giving the call to the given number of banglore and delhi they are saying that they dont know what to do... i want my ac to be taken back by giving back my money so that i could purchase a new ac of a better company, our replace it with a new one. so i will be very thankful to u if u kindly see to it and take necessary action.
You are talking to the wrong people . The person you are talking to is from Mitsubishi Electric which is a competitor brand to Mitsubishi Heavy Industries .These companies are completely independent of each other inspite of both having the same Mitsubishi names . Something like the two Reliance groups that we have in India .
You should contact
3 B, 3rd Floor, Lotus Towers, Community Centre,
New Friends Colony,
New Delhi - 110025 (INDIA)
Phone : + 91-11-41021234
Fax : + 91-11-41025150
Mitsubishi Heavy Industries-Mahajak Air Conditioners Co., Ltd.
I remember talking to you & advising you to contect Mitsubishi Heavy Industry office/The dealer involved as these are two different companies altogather.
I also informed you that Model No. which starts with SRK does not belongs to us.
We further advise you to trace down the complete details from the Indoor unit or Invoice as SRK-18CEV4 is not the Serial no.of the Airconditioner but the Model Name for 1.5 Ton Split Ac.
Probably you can get in touch with their Kolkotta Distributor M/sClimatiseur ( Distributor of Kolkata ) at 9331215645 ( Mr. Prahlad Gupta) & register your complaint.
As per your comment regarding the water leakage from your ac it means the instalation has been not done properly or the drainage pipe is choked up. pls tell your dealer to clean the drainage prip properly & keep the drainage pipe in tilt position.
AIRCON CONDITIONER NOT WORKING [ UNDER WARRANTY] - SMASUNG AIR CONDITIONER 1.5 TON
I, HAVE PURCHASED AN SAMSUNG AIR CONDITIONER 1.5 TON FORM SADANA ELECTRNICS, LUCKNOW ON 2 ND APRIL 2007, THE SAID A/C COMPRESSOR IS WARRENTED FOR FIVE YEARS FROM DATE OF PURCHASE, THE A/C HAS STOPPED FUNCTIONING FROM 11.6.09, AND SINCE 15.6.09 WE HAVE BEEN LODGING CONTINUS COMPLAINTS ON THE CALL CENTRE NUMBERE, BUT NO ONE HAS TURNED UP TO REPAIR THE AIR CONDITIONER TILL DATE
REQUEST COMPLAINT SHOULD BE LODGED AND ACTION INITIATED AGINST THE COMPANY
I have purchased Mitsubitshi 1.0 ton split air condition on 20/09/2005 from Finair, Ahmedabad.
We have five years warrenty for A.C.Now we have problem with compressor.
We called to finair for this problem.Their executives came but they said that we have to make contract with them and if we dont do this and we go with other dealer, our warrenty will be expired.Is it true?
They charged us 350 Rs for only visit.They said A.C. has problem of system block.So according to warrenty without any payment we can get compressor change.
Solve this problem quickly.
Reply as early as possible.
I purchased 1.6 ton AC on26-4-11 from YUGAL AIRCONDITIONERS 15 CSC-4 POCKET-D-14 SECTOR 7 ROHINI DELHI.I have complaint against the dealer.at the time of survey he misguided ud. he told us that we will get 4 meter of copper wire along with A.C.(cost is included in A.C price)I paid rs38250.but at the time of installation he refused to supply and talked very harshly.I donot know whether company provides or not but his (false) promise and loose talks hurt me a lot. It brings a bad name to companys reputation.Ihope u will look into the matter.
DETAILS SRC 18 CEV-4
I have purcahsed an air conditioner Model MHS SRK20CEVK and serial number is 090102044 RE few months ago in winter season for my new home in Pakistan. Now in summer when I had real need the air conditioner it didnt work. Our local dealer examine and said that indoor and out door electronic kits both are not working. Now they are not providing me parts. This air conditioner is made in Thailand. Please do something for my problem.
Mitsubishi Electric is a different company and offer different set of Air con products under Mitsubishi Electric Brand name.
Pls get in touch with right person @ International Aircon.
----- Original Message -----
From: firstname.lastname@example.org <email@example.com>
Cc: asia-pacific_portal@rk.MitsubishiElectric.co.jp <asia-pacific_portal@rk.MitsubishiElectric.co.jp>
Sent: Sat May 21 16:12:50 2011
Subject: Enquiry to Asia-Pacific Portal (India)
Product Selected: Room Air Conditioners
Area Selected: India
1.Type of enquiry: After-purchase Service
we have purchased two AC through your dealer International Aircon NEW DELHI vide his invoice number 07980323816 dt 27.4.2010 1.5 ton SRK-SRC18 CEV-4 Mits Split a/c
one of the ac has not colling properly, almost not working properly.
we have already lodged a cmpliant to your TOLL FREE NUMBER AND COMPLAINT NUMBER IS MHIL-1104040003 DT 17.4.2011, , Your local dealar has not giving any proper reply as well as service too
we are facing a lot of problem due to non working of a/c as temprature is more then 45
pl change the a/c very immediately, my family is ill and we are in need of immediate help from your side, we are not believing your local technical person M/S Hinglaj electronics BALOTRA(MR KHATRI)
PL DO THE NEEDFUL IMMEDIATELY AND REPLACE THE A.C TO AVOID ANY LEGAL ACTION IN THE COMPITENT COURT OF LAW, YOU WILL BE FULLY RESPONSIBLE FOR THE SAME
PL MAINTEN YOUR CREDIBILITY,
3.Name: MADAN LAL SINGAHVI
4.Company: SENTOZEN FABRICS
5.Address: INDUSTRIAL AREA
I would like to tell you that your problem had arised, as without our consultation you had closed the drain pipe outlet from outside. When our personnel went to see the problem he analyzed it, after which you made the changes as we had recommended.
You have also purchased 4 new AC’s and also given us the Annual Maintenance Contract (AMC).
Now all your AC’s are working properly and the mistake done by you initially was acknowledged.
I request all my customer to put forward their views and complaints so that we can serve you in every way possible.
I have purchased a Mitsubishi Split AC (1.5T) from M/s TIBCON AIR CONDITION, add : New F-23, Shastri Nagar, New Delhi -110052 vide their Invoice no. 1926 dated 12/05/2011 for installation at our address at, SARASWATI VIHAR, PITAMPURA, DELHI.
For above 45 days we have been complaining for the Non Working AC to M/s TIBCON AIR CONDITION, add : New F-23, Shastri Nagar, New Delhi but they have done nothing to bring it to working condition. Instead they took parts from this saying that these are to be replaced. Now it has been over 45 days we are just waiting for it.
What kind of service Mitsubishi dealer is providing to customer ? Is this the Customer Care "or" customer harassment ??
When will we get our AC repaired and when can we use it ? in winter season or wait for next summer ??
When aksed, Dealer reply is " WE ARE NOT MANUFACTURER OF THIS AC. GO TO MITSUBISHI AND DRAG THEM TO CONSUMER COURT, WE ARE NOT RESPONSIBLE FOR ANY KIND OF FAULT IN A.C. WE HAVE JUST SOLD COMPANY'S ITEM AND AFTER SALE SERVICE IS RESPONSIBILITY OF MITSUBISHI ITESELF. WE ARE NOT IN ANY MANNER RESPONSIBLE FOR SERVICE."
What the service of Mitsubishi dealer . .. . Really a GEM to Mitsubishi Electric . .Ha . .
Type of enquiry After-purchase Service
Comments WE HAD PURCHASED NEW 1.5 TONS MITSUBISHI AIR CONDITIONING SPIT UNIT FORM THE DEALER IN VADODARA, GUJARAT (RJ'S). PURCHASED APPX. NEARLY ONE (1) MONTH. AS PER THE DISCUSSIONS WE HAD INFORMED THE DEALER THAT IF WE ARE SATISFIED WID THE PRODUCT THEN WE SHALL BUY ANOTHER 10-15 UNITS FROM THEM.
THE AC HAD FACED THE CIRCUIT PROBLEM THE VERY SAME DAY OF THE PURCHASE DATE. AFTER THE DEALER HAD CHANGED THE CIRCUIT UNIT, BUT SINCE THE PURCHASE DATE WE ARE NOT AT ALL SATISFIED FROM THE COOLING OF THE AC. ITS JUST LIKE THE FAN BLOWING AND NO COOLING. I M VERY VERY UPSET WID THE PERFORMANCE OF THE AC, INSPITE OF INVESTING SUCH A BIG AMOUNT IN THE PRODUCT. I DONT WANT TO TAKE ANY LEGAL STEPS IN THIS MATTER IF IT CAN BE SOLVED BY MUTUAL UNDERSTANDINGS, HOPE YOU CUD DO SOMETHING NEEDFUL AND ASSIST ME. THANKING YOU AND AWAITING YOUR KIND CO-OPERATION.
0091-9825661603. (PERSONAL CELL NUMBER).
Name RAMKRISHNA B. SONI.
Company (optional) SHREE SHARDA PRECISION MACHINES P. LTD.,
Address (optional) 641, MANJUSAR, SAVLI ROAD,
City VADODARA, GUJARAT,
Phone (optional) 0091 98256 61603
I have purchased Mitsubishi 1.5 ton ac in 22/05/2012 from ceamen electronic Ludhiana(Punjab). the result was good, but suddenly one ac was working very poor i m trying to connect Mitsubishi service center but not response so i request you to solve my problem .
Name: chander kishore
Add: shinda mens wear ready-made garments, main bazaar, Garhdiwala dist, Hoshiarpur Punjab .
Mob. No. 9478876563
phone No. 01886-501101
DEAR MITSUBISHI HEAVY IS A WORLDS CLASS PRODUCT AND THEY HAVE A GREAT SERVICE BACKUP IN INDIA IF YOU ARE FACING ANY PROBLEM THAT COULD BE DUE TO DEALER,
FOR ANY COMPLAINTS OR QUERIES REGARDING MITSUBISHI HEAVY IND.
AIR CONDITIONERS PLEASE CONTACT - 18001020055 ITS A TOLL FREE NUMBER
aziz rajaniMITSUBISHI HEAVY INDUSTRIES LTD - Adilabad, Andhra Pradesh, India
air conditioner failure - Mitsubishi heavy industries
we have purchased 6 no of split AC in which two of AC were having manufacturing defects in one of AC PC was not working despite so many complaints to company representatives nothing is being happening we are really feed up with mitsubishi AC
Dear sir, i am using tatadocomo prepaid services and my mobile
number is 9242831500.Kindly provide me outgoing and incoming
calls details for31/01/2012 to 10/02/2012 as a soft copy on my
email address at firstname.lastname@example.org i will be much thank full to u expecting positive response ...