Mitsubishi Heavy Industries Ltd — manufacturing defect

Address:

Mumbai City, Maharashtra, 400022

Customer billing name : Mulraj Shah
Cusotmer Billing Address : Kalpataru Royale, Mumbai, Sion. Pincode : 400022
Serial no of the outer defective unit (1.6 ton) :[protected]BE
Model no of the outer defective unit : SRC20CSS-S6
Service code : SRC20CSS-S6/A

Brought 9 Mitsubishi Split Ac's from FAIR DEAL (Mumbai - Crawford Market) in June 2017.

Out of that only 1 (1.6 ton) Ac is not working.
We installed all the Ac's in April 2018 ie 10 months after we bought because there was renovation going on in my new house.

This 1 ac in particular wasn't working right from start. There was NO COOLING at all. I launched a complaint with FAIR DEAL since 2 months of warranty was still left. At first they were not ready to visit and see what the problem because they claimed that your AC was installed by Third Party.
Now i wasn't told by FAIR DEAL nor was it mentioned in the bill or given anywhere in the writing that warranty gets VOID if you install it by a third party and not mitsubishi.

Somehow me and the dealer came to an agreement and they sent mitsubishi technician to check the problem.

At first visit they came know that the cooling problem was because of the "leakage issue in the coil of the indoor unit". I told them to replace the whole ac as it was a manufactuing defect. They denied to replace and give me a new AC but somehow agreed to replace that particular part ( cooling coil). They got it replaced that too after 1-1½ month. I also had to pay 1500/- for the gas and pressure filling unnecessarily when the ac was still under warranty.

Ac was working perfectly for a day and then the cooling again went off the next day. I called them up again, their technicans also visited again only to find this time that there was also "leakage in the coil of outer unit compressor".

So basically there was leakage in the indoor cooling coil first and now there was leakage in the outdoor unit cooling coil too. I have also SHARED photos of OUTER UNIT COIL LEAKAGE.

My question to them was "why did you not check the outer unit properly when you came for the earlier inspections?" to which they did not have any answer.

Now it has been more than 3 months since the ac has been installed. My warranty is also over and the problem is still unsolved.

They are still left to replace "cooling coil of outer unit". Its been more than 3 months now since im following up with Mitsubishi Technical head "MUSTAAK SIR" and his co-ordinator "JHAAMI SIR".

I have been regularly calling them for the replacement of the defective outer unit coil. But they have been deferring only since months.

I am so fed-up and frustrated by the customer service of Mitsubishi. Even there is no concrete support by my dealer "FAIR DEAL".

What am I supposed to do now ?
Why doesn't Mitsubishi provide a replacement for a defective product ?

A brand new ac not working since day one. As a customer why should i bear the cost and suffer for months just due to the manufacturing defect and the lack of customer service. I am very disappointed being a mitsubishi customer for the first time and the last time if things such as "customer service policy" doesn't improve.

I demand a replacement. Please address my issue at the earliest.

Please check the photos of "the outer unit coil leakage" attatched.