Mitsubishi Heavy Industries Ltd — Split ac - model number srk 13 crs s6 poor product, service and customer care

Address:Kolkata, West Bengal, 700055
Website:www.mhi-global.com/index.html

Dear team,

I didn't knew that a company like mitsubishi can provide such a nightmare to retail customer. we pay a premium to buy mitsubishi product just for mental peace, product and quality assurance. for me it has been a nightmare, mental harassment. i had to face service personnel who are rude and insensitive to customer problems.

my ac is installed on 15 april 2016. within 2 weeks approx the gas of the ac gets finished. upon complaints with mr arindham (as told to me) and had to do several follow ups the mechanic repairs the same. after that more than 3 times the ac malfunctions and huge amount of water starts to flow from the indoor unit of the split ac and spoils all my storage item.

What kind of service is this? why the same problem persists? by relying on the name of mitsubishi we buy product and this is what we get. mr arindham is very rude and does not understand how to reply to customer.
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Regarding last two month say mara split ac indore coil damage hone k karan modelno. srk18cls, serial no.[protected]B service center jaipur pgaya hua hain. jisky service head prasad ji hain, jinkay dawra kohi uchit jabab nahi diya ja raha h, plz koi action liya jaya.

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    Kolkata
    West Bengal
    India
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