My Virtual Plaza — Refund not received even after 1 month.

Address:

Hyderabad, Andhra Pradesh

Hello,

I have ordered Canvas A110 on My Virtual Plaza, Order No: MVP0016320 dated 15th January. I have cancelled the same and asked them to provide me with Canvas A116 on 21st January. On February 25th I called up their helpline and the support staff tells me to send the account details and they shall refund the amount Rs 9800. Since they dont have the desired product.

It has been more than a week but no reply from their end. I have a mail chain with them comprising on 30 mails but hardly any reply from their end and the helpline number is always busy:[protected].

I am willing take legal action against this company. Plzz let me know how.

Regards,
- Khan Abdul Halim.
Email: khan.[protected]@gmail.com