Reliance Digital / HTC Desire X Brigade Road Bangalore — Service is poorly handled

Address:

Bangalore, Karnataka

Sir, I have purchased a brand new phone HTC Desire X from Reliance Digital Showroom near Brigade Road Bangalore. Three months later I found my phone not getting booted up. I was disappointed and deeply hurt cause I had paid 18000 rupees for it and mostly because it was not even a year I used it. I thought that it might be a slight software problem and it would be fixed if I give to service care at Reliance Digital cause they had promised 1 year warranty for that phone and 2 year theft insurance or some insurance of that sort. But when I went there and asked them to service my phone, they washed their hands saying, we don't do servicing, its upto HTC people and we don't take it here and gave me HTC service center number, when I called them, they informed me that they don't take mobile devices which are under warranty and their service is only for devices post warranty period. I was seriously disappointed for when I went to Reliance Digital, I had assurance that whatever I buy here, if it gets spoilt for some reason they would look after it, else I could have gone the E-shopping way. Worst thing I felt was the service person saying its HTC Warranty not Reliance Digital Warranty and that they can't accept it, my initial response was if for HTC problem I had to go to HTC service center not Reliance Digital then for buying HTC I could have gone Taiwan instead of going to Reliance Digital. Finally they accepted my phone after my argument.Its been 6 days since I have handed over my phone to them, haven't heard a single word from them, they told it will take 15days, if it takes more than 15 days, I will surely complain against them. My only wish is that I don't want any other innocent customers dancing to their tune and wandering somewhere to find their products service center when it is really the duty of the Reliance Digital. I really dunno about the service of other Reliance Digital Showroom, so I won't comment on that.I do not wish to degrade anyone but I wanted every showroom like this to provide good service after the products are sold instead of giving warm service while buying the product.