[Resolved]  Sony India — Device got failed twice in Month, and not getting replacement and delay in service

Address:Pune, Maharashtra

Hi,

I have Sony Neo L handset and it wasn't working properly from the day one I purchased that . Fortunately all small software bugs I managed to solve . In mid of May 2013 camera was not working properly so I submitted my mobile in service center which is AARADHYA ENTERPRISES at Pune Mobile no: [protected] and I got to know that there was problem at lens so I got replacement of the lens. After 14-15 days suddenly mobile switched off and was not able to switch on, agaib I went to the service center, I got to know that there is problem in Motherboard of device which is the core part of any device so I requested for the replacement of the handset as the mobile got failed device in one month. I submitted my device on 17th June and it's 27th June and not a single update from there side. When I called them everytime they say that my issue will be resolved soon. The service am getting form the company is I will say worst service I ever seen. Please note down my complaint.

Thanks & Regards,
Ajinkya Ambulkar
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team
I own Sony Xperia M dual sim. It was exposed to water and was not switching on. So I have given it to Aradhya Enterprises at Erandwane Pune.

Service guy said that antenna board needs to be replaced. After multiple verbal shouting with service shop manger - Nepolian Shinde, they replaced the part after a months time. I paid Rs 1500. Now I observed that the phone is not supporting non-sony headset which was not the case earlier. I again went back to same service station, now they are saying its mother board needs to be replaced and will cost around Rs5500.

I do not understand how this service centre works, the phone was with them for around 1 months period, during that they have not analyzed any problem other than antenna board... now they are saying mother board is not working.

Also answers provided by the guy was not satisfactory and was trying to cheat.

Please look into the matter.

Job order number - w[protected]

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