[Resolved] Idea Cellular — Urgent attn Serious question about wrong billing on my number By Idea when internet was not active.

makwadekar1972

from Pune, Maharashtra

Address:

Pune, Maharashtra

To who’s ever it may concern, I want you to clarify on following things at your earliest. Yesterday I have drop a mail but I guess you may not understand what exactly I will be looking forward from you. I am Idea customer since 1998 using mobile service since that time.. Never failed a single due date of payment. · I want to know how much security deposit of mine is with you as during that time I remember 1000 rupees was normal deposit and addition to that I have paid deposit for STD and Roaming.. If you claim you have adjusted that in some or other bill need details of that.. · I don’t have receipts to produce as you claim that one should have receipt of payments.. · Secondly and important point.. Regarding bill This month Bill · I have paid 25 Rupees for sim replacement and Idea counter still you have chrge that in my current bill why?? · I replace card on 23rd Aug 2013 as I bought smartphone, Before that I had old handset in which internet was not available.. I have requested idea CSE from phone on 29th aug to activate GPRS package which he did in zero time. I appreciate that, well, for which I have agree to pay pay 125 per month for 1 GB plan.. the details of said plan are as mention >> GPRS Core Service_SB_0_Acc_125_392 29-Aug[protected]Sep-2013 48.390.. 9Th Sep I requested to deactivate GPRS services as understood I stay maximum hours in wifi network and I always use to switch off mobile data when I use to use wifi network.. Now form you I need detail clarification how and when I used your network?? More importantly tell me how many MB or GB I used.. because I use to got last message when I was in network saying total usage of mine was 70 MB.. So need clarification on which basis you have charge me GPRS(Volume) Usage 82239.59 >>1107.200 · What is 82239.59 please explain me.. Tell me one simple thing when internet pack was not activate how can you expect me to use it once I replace the sim isn’t that a joke made by you guys on me.. · Am I a fool to use internet when I haven’t taken any plan?? Need clarification on this.. also confirm me deposit amount and I want you to adjust that in this.. bill. · One more point last month that is Aug bill was due for amounting to 404/- I want you to take note of this that I have paid Rs 500/- on 4th Sep /2013 at Sameed Cellular your authorize dealar on Paud road by cash.. Receipt number 36149.. I couldn’t see the difference of 96 rupees is adjusted in the current bill Why??? · Looking forward for details reply from you..

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Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Request you to reply us with your mobile no. and alternate contact number or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

makwadekar1972

from Pune, Maharashtra

you can reach me on [protected]..or mail me on makarand.[protected]@gmail.com

makwadekar1972

from Pune, Maharashtra

What an Idea fair bill practice.. I am surprise to see their email id are not even valid.. See what replay I received when i sent a mail to them

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id.grievance.[protected]@idea.adityabirla.com
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id.applellate.[protected]@idea.adityabirla.com
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makwadekar1972

from Pune, Maharashtra

from: Makarand Wadekar <makarand.[protected]@gmail.com>
to: Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com>,
ccare.[protected]@idea.adityabirla.com,
id.applellate.[protected]@idea.adityabirla.com,
id.grievance.[protected]@idea.adityabirla.com
date: Wed, Oct 2, 2013 at 9:04 AM
subject: Please adjust additional deposit of mine in current bill & do let me know amount to be paid toward Reference docket number C1-[protected]
mailed-by: gmail.com

To who's ever it may concern,

This is with reference to my query and mail and subsequently your call followed by SMS. Saying you can't give me any waiver which you promise and confirm via SMS dated 25/09/1013 saying my request for waiver is registered. for which I was quite hopeful and got disappointed today call received on 30th Sep 2013.. I want to say on that call that I am not at all satisfied with the answer given by person.. I mention him that most of the hours of the day I am in WiFi network and I am not fool to use idea GPRS at the rate of 2ps /10 kb that too value of 1107 /- Internet in three days that is ridiculous.. anyway Idea management is Great I must say that, first send SMS that waiver request is accepted and then say no we can't offer that now.. and it hardly matter whether we loose customer and how old he is..

I request you to adjust my extra deposit which is pending with you ( I have confirmation from you that 2000/- security deposit of mine is with you.).. I visited your web site and found that now only 850/- Security deposit is required by you for connection except international calling and international roaming which I don't require.

I here by request you to adjust my deposit which is lying ideal with you in bills. Also let me know current status of my deposit which is require to keep number alive.

Also discontinue call conferencing from my number.

Please let me know once you adjust how much deposit you can adjust on my number and how much deposit will remain on my number once you do it.

Look forward for satisfactory solution on this.. Also let me how much bill I have to pay after you doing this adjustment.

Thanks in anticipation.

Makarand Wadekar

On Fri, Sep 27, 2013 at 4:26 PM, Idea Cellular Ltd - Customer Operations <[protected]@idea.adityabirla.com> wrote:

Dear Mr. Wadekar,

Greetings for the day!

Further to your below e-mail, we would like to inform you that the complaint regarding billing dispute has been initiated and same shall be processed by 3rd October 2013.

Should you need any further assistance, please call our Customer Service help line number [protected] or e-mail us at ccare.[protected]@idea.adityabirla.com.

Thanks & Regards,

Mayuri Giridhar

Customer Service Team

Idea Cellular Limited - Maharashtra & Goa Circle

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards
Customer Care Idea Cellular