Morphy Richards — callus customer, service disregard for circumstances

Address:

Reliance Retail Limited, Shop No S-231, 232, 233; 2nd floor, Nelson Mandela Marg, New Delhi 110070, New Delhi, Delhi, 110070

I purchased hr fp icon dlx from shop no s-231, 232, 233; 2nd floor, nelson mandela marg, new delhi 110070 on 16/06/2017 under 2 year warranty.

Early 2018, the product started developing serious issues in it's vessel, that of jamming and tightening.

Due to my service in defence, i was posted in a remote location. I was denied any service there upon inquiring to avail my warranty service.

Now having returned to delhi, i reached out to the company. I explained how it has been useless for the past year and the company's casual remarks that were passed back when i explained them of my circumstances.

Thereafter i was provided with different numbers claiming to be of delhi branch office but they were of no use.

My calls were not answered thereafter.

This rude, unprofessional approach by a brand like morphy richards is disappointing.

I condemn this behaviour and request redressal by the competent authority to now extend the service to me in delhi.