| Address: | New Delhi, Delhi, 110034 |
| Website: | www.morphyrichardsindia.com |
I have product iron super glide of Morphy Richards and its in warranty( Invoice attached).
I do have register complain on 17 Nov 2018 about product not working. they give me a complaint ref. number (DEL[protected]-1). and told me to wait as complain will resolved within 3 working days at your door step.
Nobody contact me till 20th Nov. On 20th nov they give me text.
(Dear Customer, Ref Bajaj Electricals call no.DEL[protected]-1.we could not reach you at your registered contact no. on [protected]. Please call us at [protected] within 24 hours.)
when i called them on 21st nov they give me service partner number over call to contact him.
i call him also and ask him that why you give fake message of call not reachable so he told me as time period of service is getting over and for get rid of no service provided status we do this text. please don't mind your service call will be attended today itself.
finally one technician visits and make excuse of spare parts not available.
and will be resolved as soon as spare parts get back in stock. but still no response by calling again and again for part availability and job to be fix.
but on 27 november, I got this text
(Greetings from Bajaj Electricals! Your Call ID DEL[protected]-1 has been resolved and closed. Please click to provide your feedback: https://goo.gl/eWyB29).
As compalin was not resolved nor attended even after daily follow up.
they text me this fake message to safe their reputation of good, satisfactory & on timly service. On the contrary of that their service call never resolved nor attended with spare parts. even they cant follow up the case.
complain was not resolved even after calling again and again for service. the service team not taking any action and told me about complain to be resolved today itself but their so called 'today' never come.
Thats very bad attitude and pethatic worst experience with me.
Please register my complain as i need action to be taken against them for not resolving my complain and even fake information to company and customer about complain has been resolved and closed.
Now it doesnt matter for me whether complain resolved or not but the culprit must be punished for taking customer so much forgranted.
Contact no [protected]
Email id. [protected]@yahoo.in
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