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Unfortunately, we have faced the same problem, bought 52RCSS Morphy Richards OTG from Vijay Sales, CBD Belapur, Navi Mumbai on 4th November, 2015 as our Diwali Present which we wanted to use to entertain our guests on Diwali. But as we opened the box and noted that cover doesn't close properly. We lodged the complaint the same day and numerous calls thereafter. Till date the OTG is not used. We have lost all hope of getting it repaired, neither Vijay Sales nor Morphy Richards reply or take action. Both are pathetic and useless.
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