Morphy Richards — faulty product not being attended by customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Most pathetic customer service... I have been trying to get an issue fixed with my toaster for last 9 months, to no avail. I have raised multiple complaints on call centre, the calls automatically get closed without being attended.in few situations, when it was attended, after escalation, the technician does a fix, which comes off after just 1 use. I am told by call centre, that they can only take a complaint, but they cant take my feedback and cannot do anything more... I have to wait and wait for a technician to arrive.
I was given the no. Of a local service centre, which is constantly not available/switched off.
I have no option but to live with a defective product under warranty