[Resolved]  Morphy Richards — Wrong Accessory Provided || OTG 28RSS

Address:

Kolkata, West Bengal

Hi I bought an OTG from a shop at Kolkata, India on 26th of September 2014. When I bought home the product and opened the package I found that they have provided me the wrong smaller rotisserie rod instead of the rod for the 28ltr. I have complained both at their Mumbai, India office and Kolkata, India office. The numbers are[protected] and[protected]. The complain number raised is 5557636 and 5673697. They are constantly saying it will be provided but it's more than a month. They provided me the contact number and name of the Kolkata service center which is[protected] and [protected], and contact person name Mr. Sau. None of the customer care executive or the service center is paying any heed. They are constantly saying it will come next week, but nothing has been done yet. Let me know what to do and how to go about it.