| Address: | New Delhi, Delhi, 110017 |
A couple of days ago we bought various ice-creams from your booth no 040 at saket, new delhi. One of the cassatta packets when opened had less than half the ice-cream in it even though the rest was frozen solid. Evidently, the packet had leaked, the melted icecream flowed out and later the balance was again frozen solid.
On opening the packet and discovering the problem, my wife immediately took it to the booth for exchange but the franchisee, hawa singh was extremely rude to my wife and totally refused to exchange it. He also refused to present the complaint book even after repeated demands by my wife. It was only when some other customers and nearby shop owners intervened that he eventually produced the complaint book.
The nasty, rude attitude of hawa singh is totally uncalled for. Over the years we have often had some problems but never has anybody spoken so rudely and the issues were always resolved amicably and we continue to be regular customers of mother dairy.
You are requested to get our cassatta ice cream replaced and also warn hawa singh that such uncouth uncivil behaviour on his part is totally unacceptable. He is ruining the good name and image of mother dairy that has taken years to build. Was this information helpful? | 
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