Mothersparsh — Order cancelled and returned by the company

I had ordered Mothersparsh baby wipes(MS-666647) on 25th July, 2023. The shipment took a very long time than usual. I tracked the shipment everyday as I was worried. Recently, I found out that my order was cancelled/returned by the company without any prior notice to me. I tried to enquire about by sending email to their support/helpline e-mail ID. However, I do not receive any answer till today. I went to Delhivery center in my hometown trying to enquire about it also but to no avail. I strongly demand my refund from the company and apologize for their neglicence and poor customer service