Motilal Oswal — Irresponsible behaviour - demat account with motilal oswal

Address:	Thane, Maharashtra, 401105
Website:	motilal ostwal Demat Account

I spoke to neha today who supposedly was my rm for this account. I had spoken to her couple of weeks back and i did make it clear that the only reason i've opened this account is to hedge the risk of my equities investment, so basically i wanted to invest 10k -15k p. M towards purchase of gold (Either bond/etf). She promised to get back to me in couple of days with all the details about investing in gold (I am not sure if you guys preserve recording of such conversation however in case you do, please pull out the recording and listen it yourself)

She never called me back, no emails, no calls what so ever and today when i wanted to buy soverign gold bond, i was told that i do not have a poa to be able to make this purchase. I spoke to her again today and instead of apologizing, she appaered to be getting into an argument with me. Its been almost 3 weeks now, i have this account open and nobody tells me that there's a poa pending (In case if it was available earlier and somehow was disabled/ lost / regulation changed, then how do you guys expect your customers to know about it without someone telling them?).

I highly disappointed with the customer service and would no longer be interested in doing business. Btw, at the end of conversation, i was told that then money i have in the demat account will be moved to my savings account and i will be sent a account closure letter. I am not sure she has even taken care of this request or not. Can you please check this for me?

Regards
A lost customer