Motilal Oswal — tgs activated not in a transparent way

This is regarding my tgs activation in my demat account with client code as eaope14142.

I was surprised to see the email in the morning that i have to pay 29382 for activation of tgs service. I attended the seminar to know more about it. I mentioned my client code there to know more about the product as it is not possible to ask individual query in a large audience.
There was a call from the call centre after the seminar to brief me about the product.in course of the discussion, otp was asked from me. I told the otp thinking that it was meant for authentication purpose.
I got another two emails to make the payment through the credit card as that was the preferred means communicated by me to them. However i ignored the emails for making the payments assuming that service will be activated post payment of money. I was really surprised to see today morning that my demat account was charged for the service which i was not interested.

I am working professional with limited time and internet access during office hours that make it difficult to do active trading and hence i didn’t opt for it.
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Dear Sir, Thank you for sharing your client code. This will help us to address your concern effectively. Our team will contact you soon.
Dear Sir, we understand that our team has contacted you with resolution. For any further assistance kindly email us at [protected]@motilaloswal.com.

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