Bajaj Auto — Defective Pulsar 200 NS from Bajaj.

Address:

Bangalore, Karnataka

There is something that I would like to bring into your notice and hence acquire your help to guide me through/out with something. Complaint: Defective bike from Bajaj. I have purchased a Pulsar 200NS from Kalyani Bajaj located at Mekri Circle in Bangalore in the month of June 2013 on an EMI. I’ve picked up this bike on Loan and the loan is from ‘Bajaj Finance’. So, continuing the story! I paid an amount between Rs.50, 000-53, 000 as an Down payment and paying an amount Rs.5, 667 per month and the tenurity of this loan is of 10 months. I’ve covered up 6 months till now (Oct) and there is another 4 months left to this. Since the time I’ve picked up this bike I have been facing some or the other issues from the day 1. The problem are briefly described as below: My Carburetor had some kind of leakage for which I had to rush to Bajaj and was charged for the same even though my bike was or rather IS IN warranty. Then my bike started producing jarring (vibrations) from the front till the back and I visited them again, they did some kind-of alterations like adding up some additional rubber and fixing it here and there and accusing me of my wrong riding style. And now more than that looking fixed, looks really ugly! Then every week I had to visit them again as my Engine would leak oil often and then they would charge me again and again for that over and over again. There were and is issues with the fork and they just keep tightening up the screws and blah blah for temporary purpose and hand it over to me and again the next day same thing happens again. They (service-men) say this part, that part needs to be replaced and for one small part I need to wait for 12-15days as they never have any stocks available with them I recently got in touch with Mr. Kiran Naik “Service GM” and he said he would do the best he can. He asked me to drop my bike the last week for a day (that I did) and said the problem will be rectified for sure, which as usual never happened. I visited him again the next day and he requested me to leave my bike on the 7th Oct 2013 (today). I went to bajaj around 4 and had a check on my bike. What I see there was amazing!! My bike is lying down at one corner with nothing done (not even washed) and the technician said “Sir, It’s all done”. I could see break spring and other things just hanging out and all. Please there are lot many issues/incidents that I can describe you of these guys from my previous bike and my present bike. I need your help and support to get me out of this harassment from them and relieve me from this “defected bike” of theirs. Name: Saurav Suman Location : Bangalore Bike : Bajaj Pulsar 200NS Shworoom : Kalyani Bajaj, Mekri Circle (near Honda Showroom) Person : Mr. Kiran Purchased : April 2013 Problem : Defective vehicle email address : Saurav.[protected]@rocketmail.com Could you also help me the procedure to “Lodge a complaint” against Kalyani Bajaj if need then Bajaj. Please help me out from this menace and issues and help me live my life and ride my bike in peace. If you can please help me with a Replacement of my bike. Looking forward to your support and a positive response.