Motorola — Cheating continues...

Nahnuk

from Palghat, Kerala

Address:

Kozhikode, Kerala, 673002

I had purchased a Moto X and i faced a problem with display 3 months back. Since it was under warranty period i had given my mobile at Ridham mobiles Calicut, Kerala (Job sheet no: wozct/mg/15/00565) for service on 07-08-15. Till now i didn't hear from them and my warranty is expired by now. I had contacted more than 10 times to Motorola customer service, each time when i called i got a reply stating display is dispatched to your service centre and you can collect it from them tomorrow. With respect to the above statement i had visited several times to the service centre but they claim that they haven't received display from Motorola company. The very last conversation when i had with Motorola customer care executive, he confirmed in resolving this issues in 48 hours as he had taken this issue in high priority.But till now no one have contacted me.They are giving false commitment of warranty and negligence of customers request.

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Motorola Solutions customer support has been notified about the posted complaint.

Dec 07, 2015

Updated by Nahnuk I had purchased a Moto X and i faced a problem with display 4 months back. Since it was under warranty period i had given my mobile at Ridham mobiles Calicut, Kerala (Job sheet no: wozct/mg/15/00565) for service on 07-08-15. Till now i didn't hear from them and my warranty is expired by now. I had contacted more than 15 times to Motorola customer service, each time when i called i got a reply stating display is dispatched to your service centre and you can collect it from them tomorrow. With respect to the above statement i had visited several times to the service centre but they claim that they haven't received display from Motorola company. The very last conversation when i had with Motorola customer care executive, he confirmed in resolving this issues in 48 hours as he had taken this issue in high priority.But till now no one have contacted me.They are giving false commitment of warranty and negligence of customers request.

Dec 07, 2015

Updated by Nahnuk 4 months completed .no reply...Always remember customer is the King and you guys treat us like hell

This issue had really made us to loose the credibility on your brand which we never ever expected from MOTOROLA and tell me henceforth in what guaranty i can purchase your product??