Motorola — Complain regarding my Moto e 2nd gen Mobile

Address:

Surendranagar, Gujarat

Dear sir, My name is Hardevsinh Chauhan and my mobile no. is [protected] and I am living at Surendranagar. I have ordered Moto e 2nd gen Mobile on 18/03/2015 on Flipkart.com and received on 21/03/2015 thorough WS Retail Services Pvt Ltd (ekart logistics). My order ID is OD[protected] and VAT/TIN is [protected], IMEI/Serial No. is [protected]. But there was some problem in Sim Card Port-1 of my Moto e 2nd gen Mobile and it was not working, so as my Moto e 2nd gen Mobile was in warranty period I contacted Motorola help centre by my mobile but I did not get positive response. So, I have complained online consumer complain portal as service centre is not available at Surendranagar and then I got address of Motorola service centre located at Ahmedabad 120 far from Surendranagar. Then I went to 1st Motorola Service Centre, Abinav Technologies, located at Shop no. 66, Chinubhai Tower, Nr. Nehrubridge corner, Ahmedabad and told about my Moto e 2nd gen Mobile on 17/08/2015, but I did not received positive response. Then I went to 2nd Motorola Service Centre, B2X, Shop No. 6, Upper Ground Floor, Pavan Plaza Complex, Sardar patel Colony, Nr. Life Care Hospital, Naranpura, Ahmedabad. They told me that I have to submit mobile to check for submit and they contact me within 2 days. So I submitted my Moto e 2nd gen Mobile at B2X on 17/08/2015. But I did not received any call for 3-4 days, so I called B2X and they told that there was problem with motherboard and my Moto e 2nd gen Mobile will be repaired and I would collect on 31/05/2015. I went to collect my Moto e 2nd gen Mobile on 02/09/2015, but it was not repaired and they told I would collect after 10-12 days. I did not received positive response at all. So, I am complaining here at Motorola and Flipkart for refund my money as I did not received service from Motorola Service Centre and Motorola Company and Flipkart within time period and my Moto e 2nd gen Mobile was in warranty period. Regards Hardevsinh Chauhan +91 [protected]