[Resolved]  Motorola — delayed response from the lenovo service center

Address:

Jaipur, Rajasthan, 302013

Dear sir,

On the 1st of may, 2018, i took my moto x4 handset to the lenovo service center in sodala, jaipur. The handset's touch had stopped working suddenly even though it hadn't fell or broke. The staff of the service center kept me waiting for 5 hours saying that my handset will be repaired soon enough. The next day i called them and inquired about my handset. They said that they would call me and inform me when my handset is repaired. On the third day, they called me 3 times saying that i could collect my handset and it is repaired. After reaching the service center they asked me to wait for 5 minutes which turned into 1 hour. And even after waiting for 1 hour i didn't receive my handset.

I called them the fourth day and the same dumb response was given that they will inform me when it is repaired. When i asked them about the problem they said everything is fine, but the handset is not connecting to the server. It is really pathetic when i trust motorola as it is my second motorola handset. I hope my query gets solved promptly so that i don't move to another mobile company for my future purchase.