Motorola — Escalation no[protected]

Address:

Mumbai City, Maharashtra, 400078

I bought Motorola Moto G gen. 2 on 01stJan, 2015 from Flipkart and since 15 Jan 2015...had facing problem with touch screen. The problem was unexpected, and so I went to an authorised service centre Bell N Tell services, Shop no 06, Padmavati comm, complex, Nr croma, opp. Babashaed ambedkar ground, old Dumping Road, Mulund (west)" contact no [protected], I gave the handset to them on February 2015 and Motorola returned my cell phone after 1 and half months. Later on 22 august 2015 I had again given my handset to authorised service centre for the same issue (touch screen not working). I am being told SEVERAL THINGS LIKE: -1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by this Monday. 3.) After waiting till Monday they ask for one more Monday, and later on finally they given my phone on after 50 days (had handed over on 22/08/2015 and received on 12/10/2015 – escalation no[protected] in between time I had spoken with one Motorola executive name was Balraaj from Ahmadabad who was handling my case[protected]. He told me and assured that I have discussed with higher authority and they confirmed that we will extend your warrantee period by 3-4 months. But after 29/09/2015 he didn’t call me on my case. I got my phone on 12/10/2015 but he didn’t confirm me about my warrantee period extension. Motorola has already taken my 3 of my warranty (including 1stissue which was in February 2015 and now in august 2015. Can you please help me to extend my warrantee period at least. My details are as below. Work order no - MUL/MG/15/01839 WO Date - 22/08/2015 IMEI NO - [protected] Model - Moto G 2nd (Gen) XT1068 - Blank Email address - ram1979yadav&gmail.com Mobile no - [protected]/[protected] Escalation no[protected] Thank you. Regards Ashok giri (Naresh)