Motorola India — Moto G 1st Generation Repair

My Moto G display and lens has been broken and I have submitted my mobile at the nearest service center, Ensure Support Services India Limited, Ulubari Guwahati on 13th July 2015, its been 2 months and I didn't get my mobile repaired. Everytime I call service center they tell me that the parts are not made available by Motorola, and whwn I call the customer support they keep escalating my case but there is no result. My job sheet numberis GWI/MG/15/00384
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