[Resolved]  Motorola India — Moto g4 plus - sim detection issue

Address:

411013

Hi moto india,
I have bought all generations of moto g phones.
The last phn i bought was moto g4 plus on month of may the day it launched.
With in few days it stopped taking any network.
So went to b2x customer center pune. Phn number [protected]
Job number - amspue006588
Job date - 8 jun
They said mother board needs to change and i need to connect with motorola if i need an update on status of mother board part. And they updated that normally this should take 10 days.
I called moto customer care [protected] on 19 jun and they took the complaint with reference number[protected]. And they updated that i will be getting a call back.
I never got a call, so i called motorola again on 22nd june, they said their customer representative person irfan will call me by eod today with updates.
Irfan called and said that i will get the phn in few days.
Today on 25jun and they gave me standard reply that we have apologies for you but we donot have the mother board parts and we have scheduled a call back on 30jun.
Again on 1 jul, arvind called and said irfan is on leave and i will get my phone on 6th july.
Again on 6th july when i called customer care people said they are not aware of anything an standard reply i will get a call back, but not my phone back.. And the new date now is 14 jul.
Moto india - i don't need your apologies, i need my phn, which after working for 2 weeks went bad and after one month of desperating trying to connect with you guys, i get response like we apologize.
Not a happy customer.

I am exploring the option to go to consumer court now.