[Resolved] Motorola Mobility — Defective mobile phone | |||||
I have bought a mobile phone (moto g4 plus) from amazon.in In the first week itself the phone started heating while using apps and charging. As this is a new phone it has a turbocharger feature which charges phone in very less time, but with my phone it use to get charge in 5-7 hours, so to solve this issue i spoke to amazon, they suggested me to visit motorola service center. I went to the service center as it is a motorola service center i was already prepared for a pathetic customer service, i told them the whole issue. after listening to my problem they asked me to leave the phone in the service center, which was not possible for me as i had only phone that time, i asked them if there is a issue how much time will it take to rectify the issue, and it was 20-25 days as per the service center representative. i requested him to please have a look once in front of me and he refused again. So i came back with that issue only. Today (19.10.2016) it's been like three months and my phone has several issues now. 1) phone vibrator is not working. 2) phone gets heat while using apps (even when using the preloaded camera app) and charging. 3) phone is now slightly bent from bottom, must be because of overheating. 4) phone automatically gets off anytime. I went to the service center today and told them the entire issue, as obvious they refused to even examine the phone, then i spoke to motorola helpline:i told the issue to him the customer service representative said he cant do anything if the service center has refused to do service. I asked him what should i do now, he said talk to seller (amazon.in) from where you bought this phone. After that i called amazon.in helpline, after listening to my issue amazon customer representative told me to talk to the motorola only. Now amazon has also refused to help, motorola has straight away said a no. This is a last option for me to write here. I hope this will help me. I have attached picture of my phone for consideration, as you can see there is evidence of damage or scratch. I have always kept mobile phone safe. Was this information helpful? | |||||
Oct 19, 2016 Complaint marked as Resolved edit Motorola Mobility customer support has been notified about the posted complaint. | |||||
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