Motorola Mobility — Delay in Service

Address:

Saharanpur, Uttar Pradesh, 247343

I submitted my Motorola G3 4G 16GB at the service center on 02/11/15 but till date I haven't receive it back, have made 5 visits to the Service Center which 60 km away from my home, on the dates which I was told to receive my device, have called Motorola Toll Free Service center many times [protected], every time the customer care executive tells me that wait till you get resolution call back from our side but I don't get the callback and again I am told that wait YOU will soon get the back from our side. On 20/12/15 I got call from Motorola that You can go and receive your device on 29/12/15 from service center, on visiting the service center on 29th December I was told that your device is not ready yet. Hearing this I called the Motorola Toll Free no. and was told that you will get the call back from our side till 20:00 hrs today, i.e. 29/12/15 but I didn't get the call back than again on 30/12/15 I called the customer care no. again I was told that wait for call from our side but till now I haven't received any call from Motorola. Complaint No. HQT/MG/15/00458 I am frustrated... Please help. Himani Chaudhary