Motorola Mobility — Faulty product

Address:	Gurgaon, Haryana, 122001
Website:	www.motorola.in

I had purcahsed a Moto G 3rd Generation Handset from Flipkart, Order no - OD[protected] on 25th October 2015. However the phone was dead on 17th December 2015 and i handed my phone to service centre. I was informed that my phone would be ready within 10-15 days but the Motorola team could not fixed the same for parts problem. They then escalated the matter to Prashant Roy for looking my problem and getting my handset fixed immediately. Prashant assured me that by 18th Jan 2016 my phone would be ready. Again on 18th Jan the phone was ready citing hinderance from customs department.

He gave me a new date within 1st week of Feburary 2016, my phone would be ready but again the same old story, my phone was still lying bcz no parts were available. Now they refused to hand over the postal address of Motorola company and now they are giving me a new date again.

Also, what is the point of buying latest technology if the product is un-repairable even after 2 months and they blame custom department (Govt of India) for delaying in providing clearance. After a few months the company will launch a new model and drop the price of the phone i purchased without utilising its feature.

Please help as they are not providing me a refund/cashback/new handset/ spare handset.