[Resolved] Motorola Mobility — internal defective device

Sachu10

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased motorola mobile from flipkart, but phone having its internally network problem from start as my phone is in warranty but then that service center technician told me that sir this phone having network issue from manufacturer and i visited that service twice but nothing got resolved and also i complained to flipkart but they straight forward raise their hand and said sir nothing can be done from our side you have to coordinate with motorola brand, so my question is why motorola/lenovo selling such kind of phone and flipkart is helping to sell such fake phone in there indian market, so as a customer i want consumer court to take a strict action against this and also get me some solution and justify my valuable money

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Jun 4, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Apr 28, 2018

Updated by Sachu10 I purchased Motorola mobile from Flipkart, but phone having its internally network problem from start as my phone is in warranty but then that service center technician told me that sir this phone having Network issue from manufacturer and I visited that service twice but nothing got resolved and also I complained to Flipkart but they straight forward raise their hand and said sir nothing can be done from our side you have to coordinate with Motorola brand, so my question is why Motorola/Lenovo selling such kind of phone and flipkart is helping to sell such fake phone in Indian market, so as a customer I want consumer court to take a strict action against this and also get me some solution and justify my valuable money

Verified Support

Apr 30, 2018

Motorola Mobility Customer Care's response Hi Sachu,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Comments

Kavit Agarwal

from Bhubaneshwar, Odisha

I got a defective MOTO z2 force and even the turbo power is not original I think. The warranty is void and flipkart has once denied to replace. Actually the seller is fraud and using flipkart brand to carry on his sick business . Just see how many consumers he has cheated by reading his review. If flipkart doesn't acknowledge this fact and save its consumer from such cheats, this just means that flipkart is also a part of this scam.