Motorola Mobility — Issue in my Motorola Revou-Q 139 cm QLED Ultra HD

This is to register problem i am facing with Motorola 55-inch QLED tv brough from Flipkart.

I have brought Motorola Revou-Q 139 cm QLED Ultra HD tv through flip kart on 23rd July 2022, same got delivered and installation completed on 28th July 2022.

From day one, QLED Tv was not working properly, I have faced sound issues, color issue, automatic restarting issue, have made complaint with the brand and service engineers from M/s Jeeves has visited my home, observed the TV, and confirmed the brand that the LED was having the issue. Based their feedback, Flipkart has replaced the tv and the same got installed at my home.

Even the replacement TV also having the issues which I have listed below for your reference and the same as was already reported as a complaint with Motorola service team.

List of issue with the TV.

1. Picture clarity is very worst comparing with other led tv of the same brand.
2. Issue in generating the green and red colors
3. While watching movie in the tv the colors will automatically get faded and again it will get restored
4. While watching any movie, suddenly it will go to home screen.
5. Blueish shade in the picture

Name of the technicians visited my home from M/s Jeeves.

• Mr.Alwarbabu : more than 3 times
• Mr.Saratkumar : more than 2 times
• Mr. John : 1 time
• Senior technician from Bangalore : 1 time

I have made multiple complaints with Motorola support[protected] and multiple emails to Motorola support email id

Support engineers from M/s Jeeves visited more than 5 times to my home, observed the issues highlighted by me and even acknowledged that issue was there in this tv and tried resolving the same by changing the mother board and even after changing the mother board the issue as not solved, ( Display of this tv is alos having problem)

Again, I have made the complaint and this time M/s. Jeeves team visited my home ( 3 weeks before) along with their technical expert from Bangalore, he checked my TV for more than 45 mins, taken couple of videos comparing the picture clarity with my other Motorola LED tv’s and assured me that he will write back to the branch and arrange for a resolution in a week’s time.

But there is no revert from him and my complaint is still open, once a week, Jeeves team is closing the existing complaint and reopening a new complaint.

I really don’t understand, why should I struggle with the defective model of Motorola, which was bought with my hard-earned money.

Since I was not at all satisfied with the product delivered to me requesting you to consider changing with my Qled with any other model of 55 inches Motorola or refund the money I have paid for this tv.

I have even shared the video taken by Motorola service engineer team taken by comparing the picture clarity between the QLED with other model of same brand, refer my email complaint reference no Moto[protected]

Hope you can be able to understand my concern and the pain in am undergoing since Oct 2022.