[Resolved]  Motorola Mobility — Moto e motherboard

Address:Lucknow, Uttar Pradesh, 226010

I bought MOTO E model: XT1022 in late march 2015.
FCC ID:IHDT56PJ1
I hardly used the phone, even for calling. This year, since May only, I started using it for watsapp, that too on a rare basis. I am mentioning the above facts to bring into notice that it was used in a seldom manner. Also it was taken care of properly and never charged in the socket, when it showed full charged signal.
But on 10th September 2016 the phone automatically shut down. Then it booted just to show the 'M' Symbol. I took it to various shops and was just given the confirmation, that motherboard has malfunctioned, so it needs to be replaced, whose cost is almost that of the mobile itself.
It had been just 5 months after the warranty period. And that too, if the phone had been used in a rigorous manner, then such kind of manufacturing defects could have been justified to some extent. But 1st time I had experience with a phone, which I barely used, and it went into a to be scrapped condition, so early. I had first time bought a motorola set.
The phones which I use regularly for calling, surfing or downloading, even they run smoothly without problem for atleast 3-4 years, but it was the 1st time I felt with a brand, that it was designed to expire in a little period after warranty.
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Nov 3, 2016
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Sep 23, 2016
Updated by AvijitRai
For any query on my complaint, I am posting my no. [protected]
Verified Support
Oct 03, 2016
Motorola Mobility Customer Care's response
Hi Avijit,

Sorry for the delayed response.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.
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