[Resolved] Motorola Mobility — Moto g 2nd battery not replaced by Bhopal Service Center 3 times complaint raised
P
Prateek1307
from Amla, Madhya Pradesh
Address:
Bhopal, Madhya Pradesh, 462023
Website:
www.motorola.in
I've provided my mobile Moto g 2nd for 3 times[March 2016, Job No AMSBHO[protected]/04/2016), Job No. AMSBHO[protected]/6/2016)] to Satyam Mobile Moto Service Center to get the battery replaced as it takes 4 hrs in standby and internet/wifi off to get discharged from 50% to 0%(PFA). But each time they have simply formatted and given back. Last time(17/06/2016) matter was serious as it wasn't performing at all and warranty as about to expire on 01/07/2016. They planned very well to give it on such a day that warranty expires and I've to purchase battery from their center. Last time even they mishandled my phone and my phone's screen got defected (PFA of screenshot with white spot). Each time they kept my phone for 10 days. Only replaced once Motherboard(Old IMEI [protected], NEW IMEI [protected] ) due to heat up issue but didn't replaced battery for which complaint was raised. This time I couldnt not visit again as battery issue again come back on 01/07/2016(last date of warranty) as my home is 150km from Bhopal. The issue should have been handled on very first time.
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Aug 25, 2016
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2016
Motorola Mobility Customer Care's response Hi Prateek,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
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