[Resolved]  Motorola Mobility — Moto g3 water resistant - touch damage

Address:	Ahmedabad, Gujarat, 380006
Website:	motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

I own motorola moto g3 mobile handset covered under warranty. They claim the mobile to be water resistant with ipx67 certification.

Recently while using my mobile i accidentally dropped it in the bucket half filled with water, for few seconds only. After which i began to notice the problem with touch screen, not responding properly with touch. I contacted customer service center here in ahmedabad, b2x naranpura, opp. Life care hospital.

He informed me that since the device is water damaged, it doesn't get covered under warranty.

My arguments are if the company is selling the device as water resistant under specified conditions, it shouldn't get water damaged. Secondly, if the device is getting water damaged under specified conditions company helds responsible for the damage since the device was sold as water resistant.

Moreover, the same has been written on their website under warranty documentation file at https://motorola-mobility-en-in.Custhelp.com/ci/fattach/get/797603/[protected]/redirect/1/filena...⇄ under the section what is not covered, point d(Iv).

Help me evade the issue and guide me so as to claim my damage under warranty.