Motorola Mobility — Moto g72

I had purchase a Motorola Moto g72 online via Flipkart and it was delivered to me on the 19th of January today that is 11th of February the mobile about a greenline on it and there is no service support around me by Motorola and Flipkart is refusing to replace the device and asking for a denial confirmation from from the Motorola service centre which is not available around me and Motorola is also not supporting please help insolving and replace the device please provide a denial letter or my replacement