[Resolved]  Motorola Mobility — Moto x play pathetic service and poor response

Address:New Delhi, Delhi, 110035
Website:Motorola

Please tell me who is the responsible person from whom i need to contact or i really go with lawyer?

Mr anuj ([protected]) and mr naitik ([protected]) making me fool from last 3 days that they are refunding me the amount for their worst phone moto x play (Refer my last two complaints). They taken 2 account no. With complete details and said to do the transaction from respective atm also said me to mail the transaction slip on motorola.[protected]@india.com and also assured me that they will refund amount possible by yesterday and then said by today but mr naitik is not picking the phone now from morning and mr anuj picked and put my call on hold for more then 7 mins then i disconnected the phone. I want immediate action now, you guys requested to reply me because they are only making fool by saying that they are resolving the complaint but they are in something else. I want resolution today only want my handset repaired or replaced or money back which is possible but by today only. This is very serious now.

Mohit
[protected]
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Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2016
Motorola Mobility Customer Care's response
Hi Mohit, We would like to get more information about your case, send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support
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