Motorola Mobility — Moto x play pathetic service

Address:	New Delhi, Delhi, 110035
Website:	Motorola customer service

Got a call received regarding my last complaint here of my moto x play yesterday from mr anuj - motorola head of delhi, but believe me his resolution me even more worst and he did`nt know how to talk from clients.

He is offering me replacement of my handset which takes 2-3 months and when i ask him what i will use between this period then he said to purchase another phone of rs[protected], this is a solution i am expecting?

When i said when my set get repaired he said no commitment date and said minimum of 15 days more and its already more then 20 days. I think you are over in market now and your customer retention is zero.

Its really very serious, is there any resolution here or i have to go legally? Or beyond that?