[Resolved] Motorola Mobility — Motorola dont give me DOA letter.

jafar shaikh.

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400051
Website:	www.motorola.in

Respected sir,
I am purchase mobile(Motorola moto e 2nd generation) from amazon in january 28 2016 after 2 month i am facing problem then i will go to motorola service center they say you mobile is out of warranty i will show my amazon bill to service center then they accept my mobile and say motherboard (Pcb board) problem its takes to repair 8 to 10 day but after 8 days i will ask for my mobile they tell me its take more 10 to 15 days otherwise its take a 1 month then i will talk to amazon regarding my issue they told me ask for doa letter but motorola executive says we dont authorised to give you a doa i will say who is authorised they dont give me a proper answer and i will ask to motorola customer care executive give me a writing mail to me you dont have authorised to give me a doa but they dont give me. I am also add a little live chat discussion to motorola(Motorola give me a customer reference number :[protected]
Please action against my issue
My mobile no [protected]/[protected] email id [protected]@gmail.com
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Aug 23, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2016

Motorola Mobility Customer Care's response Hi,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support.