Motorola Mobility — Motorola phone service centers in Mumbai are pathetic

Address:

Mumbai City, Maharashtra

I have a Moto E 2nd Gen (White) phone purchased in April 2015 from Flipkart and gifted it to my mother on her wedding anniversary. Sadly, the phone started having issues within 3 months time (in July 2015) and it kept powering off despite battery being fully charged. I have opened a ticket with Motorola - [Incident:[protected]]. After their suggestion, I took the phone to your service center in Mumbai - Andheri East. They worked on it for 10 mins and gave it back stating that it is 'fixed'. The phone started with the same issue after 2 hours. Terrible service!! Later, I took the phone to your service center in Mumbai - Borivali West. They kept the phone for 11 days and never informed me on the status of the phone. I visited their office on 11th day, i.e. July 24, 2015 and enquired about the status, after 30 mins of wait, I was given the phone. The motherboard of the phone was supposedly replaced by them and while I was checking the phone, I found that some of the software features were missing. For instance, on long pressing the power button, you get options to "Reboot", "Screenshot", "Power off", "Profile" etc but now I can only see 1 option i.e. "Power off". When I brought this to the service man's attention, he said that this is what happens after replacing the motherboard! I kept questioning him the reason for this as I suspected there should not be any software issue if the hardware has been replaced. After a lot of debate, I requested the service center to give in writing whatever they are claiming. They outrightly refused to provide any official statements on the phone's software behavior after replacing the hardware. After I requested for their ID number of employee id or official email ids, they said that they do not have any such official details to share and if I have any issues, I should go and speak to Motorola directly. I hereby request Motorola to intervene here and sort the issue and also give some attention to your service centers as they are spoiling the name of "Motorola" in the market. The issue with my phone still persists!! I bought a Motorola phone with faith in the brand name and its credibility in the market but it is starting to diminish due to such 'pathetic' after sales service by your centers across the country. The people are uneducated and I also feel that some of the people who work there are below the legal age for labor. Please look into this urgently!!