Motorola Mobility — My motorola smartphone issue done by b2x moto flagship

Address:	560045
Website:	[email protected]

I request you to help us regards my mobile phone servicing, i had submitted my mobile phone for simple rebooting, file manager file transferring issue, finger sensor issue & little heating issue which can be resolved through patch updates. I have clearly informed service centre engineer who is working in b2x motoflagship bangalore and they too agreed and confirmed me that will update the sane give it back, but i am surprised here from service engineer over the phone that this is an hardware issue and will replace your mother board and finger sensor we placed an order for the same once we get will give it back it will take 7 working days for the same.

My concern is that for small software issue and i am visiting the centre for the first time itself changing these many parts is not acceptable as per my understanding i might be wrong in this. And from the service centre we are not getting any proper response from the engineer end no one responses to the calls and people says when motorola was owning the company we were not facing the issue in servicing mobile post lenovo buying we started issue coming up more so you better contact motorola customer care/don’t by motorola mobiles only this was told by one executive over the phone while talking and they disconnected without updating the status only.

This was sent this email to motorola but i don't think show any action has been taken on the same.

Post this email also they gave back my mobile after 15 days by replacing my parts without any intimation but the replaced parts was old parts and my complete mobile is not working now with one more additional problem which is camera clarity, and i gave back the mobile to service centre again (B2x motoflagship) ms dimple is the person who has taken the mobile and she agreed that we didn't service properly and will rectify and give back again she asked for apologies also. I was little happy but now the actual problem started with camera that service centre is asking for money with for warranty product where the complete issue is with service centre while replacing my mobile parts for the first time they have done the scratches on m entire mobile due that they r not agreeing to attend my camera issue.

I request you to help us to save my mobile from b2x motoflagship.