[Resolved] Motorola Mobility — No response from service center/ Very rude in talking to customer. | |||||
I have called multiple times at borivali (mumbai) service center to check on my mobile (motorola g3) repairing status, but no one answers the call or it is switched off. even they are very rude in talking as well. After visiting the service center i have called again and saw that they didn’t even answer the call in front of me and they say every time “sir, it is not ready yet, call and check for the status”. Tell me how the customer get the status information on their handset? Every customer is not every time free to visit service center again and again to check the status. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
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+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
I have complained them regarding the display they said we have stick recently to it will take time to get stick and they have handed over the handset with multiple rubber band on it to hold the display. As it is water resistance phone so i asked them to demonstrate the phone i water for at least for 1min but they have denied for the same as they knew that water will go inside and it will damage the phone. Still display is not properly sticked.
There was an issue with the headset jack and after complaining multiple time they have replaced the jack and it was having the same issue. They were not ready to listen to the issue what customer is facing. After saying multiple times they were asking to again submit the handset to check and it will take at least one week to give back.
After that they told please contact Motorola for the same. we cannot help you. I have called Motorola customer support and are also they are also not helped on that.
How much time the customer should be without phone?
How much time they have to visit service center?
Please help me to get this fix or give me the replacement for the device. I cannot take half-day or leave again and again to visit service center.