Motorola Mobility — Not giving correct status and delay in service

Address:

Ludhiana, Punjab

i had small problem with my nexus 6 volume button i.e it was not working when pressed for volume down ...most probably poor quality hardware issue...i submitted my device on 2nd july 2015 at CELL TECH INDIA (motorola service centre) there number is[protected] ...and my work order no is LZT/MG/15/00608 ...they said it will take around 15 days to resolve this issue ..i wasn't happy for time they were gonna take to fix this issue .. now its been more den 20 days ...after number of calls and emails to motorola customer support ..i got no status update ...and service centre is always saying that they haven't got the part yet ...and on 23rd july when i contacted them again they said they have received the wrong part and will take about 4-5 days more (which i doubt) ..im very frustrated and feeling cheated by motorola after spending 50000 rupees on there product ...they have worst service suppot or no support at all ... i request if this forum can help me resolve this issue and get my device repaired or replaced if they cant repair it ...and one thing is for sure will never buy motorola product ever