[Resolved] Motorola Mobility — phone not servicing under warranty

Pavan Kumar Mishra

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.motorola.in/home

Hi,

I purchased my motorola g4 plus phone in december 2017 which is still under warranty as of 1 year and i went to the service center as i was facing few issue with my phone then they denied to repair it.

They are saying your phone got bend (Pic attached) so we will not repair it. I don't know how my phone got bend as i have never dropped it even once as my screen is as it is and there is not a single scratch. They are saying it might have got bend due to keeping in a pocket or you might have slept on it.

My question to them is if there was so much pressure on the phone then how come screen didn't get broken??

They are not giving me any proper solution to this.

Please help me.

Regards,
Pavan kumar mishra
M - [protected]

+2 photos

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Sep 21, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Motorola Mobility Customer Care's response Hello, Pavan.

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks,
Motorola Support

Aug 21, 2017

Updated by Pavan Kumar Mishra Hi,

I have recieved a call from Motorola on friday but after that havn't recievied any confirmation. Could you please confirm for solution?

Aug 28, 2017

Updated by Pavan Kumar Mishra I haven't rcvd any update from Motorola as it's been more than 1 month since I m chasing them. Could you please let them know to resolve to complain rather passing time.